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ABOUT HALO! CENTRE |
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Halo! Centre is a specialized information contact centre of Post of Srpska,
first of it's kind in Republic of Srpska and Bosnia and Herzegovina.
Halo! Centre started operating experimentally in February 2003, and completed
technological process of providing services on May 13th through introducing a
night shift. Since this date Halo! Centre operates 24 hours a day.
Halo! Centre management team consists of eight highly educated professionals.
Forty eight well trained operators work every day on searching, gathering
and providing information, ready to answer to your need for information in every
moment.
Halo! Centre is equipped with most sophisticated technical devices, which
allows it's staff to quickly and efficiently provide information through more
types of communication (internet, phoning, fax, SMS…) integrated into one
practical and functional system.
Our aim is your satisfaction 24 hours a day… We shall also be with you
tomorrow!
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OPERATORS OF HALO!
CENTRE AT WORK |
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MISSION OF THE HALO!
CENTRE |
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Halo! Centre is a strategic imperative and a logical continuation of Post of
Srpska .net orientation - an integrated solution of a classical postal
services and contemporary information-communication technologies.
We build a leading position in the region in our scope of work, through
integration of our experts' knowledge and possibilities of modern technological
solutions.
Users, as well as care for their needs, are our permanent inspiration and a
source of our activities.
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TECHNICAL
POSSIBILITIES OF THE HALO! CENTRE |
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Central componenet of the Halo! Centre is COM DAC – Computer Distribution and
Administrator of Calls (which integrates functions CTI, PBX,
ACD and IVR), with purpose to receive and distribute calls to
disposable operators. Two primary ISDN links ensure total of 60 phone lines.
Enlargment of capacities is possible by adding the new cards.
Operator's work places are equipped with special digital phone cards and audio
phone interface.
Supervisor's (operator's controller) work place is equipped with 8-channel
digital calls recorder for monitoring of operator's working.
Televoting by phone numbers 092/57-1434 and 092/57-1435 enables
using of 255 options max.
SMS server enables sending of messages up to 160 characters to an individual
client (point to point) or number of clients (point to multipoint). Capacity of
sending or receiving is 600 messages per hour.
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DEVELOPMENT DIRECTIONS |
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Information area:
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Services such as calling of subscriber at ordered
time (waking up), temperature barometer and so on.
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Sending information by e-mail, SMS or
fax.
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Development and introduction of
services according to our clients’ or potential clients’ demands.
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Marketing activities:
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Further development of various market research
methodologies, political campaigns activities, poll... |
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Selling, advertising, meeting and presentation
arrangements for a particular enterprises. |
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Sending of SMS or e-mail messages, on
individual clients' requests (advertising, informing of a new product, selling
conditions, seasonal or other sales suitabilities, informing of due payments,
congratulations...). |
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Conceptual and marketing solutions of clients'
specific demands. |
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Integration of classical postal services and
services of Halo! Centre. |
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